Test Order, Cancellation & Refund Policy

  • All lab test MUST be ordered through a certified clinician/health practitioner. DNA LAB does not accept walk-in patient.
  • DNA LAB shall invoice the customer (clinics/hospitals) on the last day of each calendar month for services rendered.
  • The invoice shall include the fee due and payable and all government services tax payable in respect of the services rendered.
  • For oversea customers, the sample will be processed only after full payment has been received.
  • Any test cancellation should be requested by the clinician/healthcare practitioner via formal request by contacting our Customer Care at +6019 600 2700 or email the request to info@dna-laboratories.com.

In case of test cancellation:

  • Before the test has been conducted: entire amount will be refunded ONLY for valid reasons and according to the exchange rate on the day of payment received.
  • After the test has been conducted or partially performed: a handling / processing fee may include and not limited to ​cancellation of test after the specimen is received (e.g. NICC, Karyotype, EmbryoCheck and Clinical Genomics Test)

Test Report:

The turnaround time for the completion of testing will be approximately the time stated in the Genetic Testing Guide (GTG), which is up to 2 months (for Clinical Genomics Test). A written report of the test will be furnished to the requesting clinician/health practitioner after the test is verified by the lab director.

DNA LAB is excited to announce that effective 1st November 2023, we are locating to a new, upgraded location to better serve you.